Tagsa Uibhist - Your Local Charity!
Tagsa Uibhist - Your Local Charity!

How to make a complaint

 

You may make your complaint either in writing or by telephone to the Service Manager.

Your complaint will be acknowledged within 72 hours and a formal response made within 7 days. This will either provide an answer to the complaint or give a reason for delay. You will be advised of any action taken as a result of your complaint.

If the complaint is serious, you may be asked to put it in writing if this has not already been done.

If you are dissatisfied with the outcome of the complaint, please write to the Chairperson or another Director of Tagsa Uibhist to let them know. You will be given an opportunity to present your complaint in person should you wish to do so.

If you are still dissatisfied with the result, you may appeal again, and a review panel will be convened.

 

Complaints can also be made to the Care Inspectorate:

 

Care Inspectorate

North Region

Custom House

Quay Street

Stornoway

HS1 2XX

 

Telephone: 01851 706157          Fax: 01851 706158

E-mail: enquiries@careinspectorate.com

How to Donate

 

Online

www.justgiving.com/tagsauibhist

 

Please add Gift Aid as Tagsa Uibhist will get up to 25% on top of your donation by reclaiming any tax you've already paid on the amount you give.

 

By Text

Tagsa Uibhist has signed up to offer JustTextGiving by Vodafone! The service charges no set-up or running costs for charities, there are no network charges for people making donations, and charities receive 100% of the amount donated plus Gift Aid if applicable.

 

Just text TGSA12 £1/ £3/ £5/ £10 to 70070 e.g.'TGSA12 £5'

 

In Person

Simply pay in your money at the Bank of Scotland or at the Tagsa Uibhist office at East Camp in Benbecula

.

 

By post

A cheque or postal order made payable to Tagsa Uibhist to our East Camp office.

 

While you shop

Tagsa Uibhist is signed up to EasyFundraising, which will donate a percentage of your payment at eligible online retailers to us, at no extra cost to you! Setting up an account couldn't be simpler, and it's free!                   Happy shopping!

 

For more information on donating to us, click here.

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